If you would like to purchase a keyboard, please click the link below to visit our shop site. https://www.rca.com/us_en/computing-accessories-23-us-en/keyboards-370-us-en

To power off your tablet push and hold the power button for 4-5 seconds, it will then tell you to swipe down on the screen to power off. Simply swipe the arrow downwards and it will begin to power itself off.

Here are some simple solutions to try Try turning off the Wi-Fi on your device then re-enabling it. Alternatively, unplugging the modem and plugging it back in 30 seconds later. If that doesn’t help, or the problem re-occurs, consider deleting your current network from the list of saved networks on your device, then re-connecting again. Last, should this all fail, try rebooting your device. If there are still problems please try contacting your ISP. It might be an issue with your service rather than your device. If the problem still persists try reinstalling the network driver. How to reinstall drivers Step 1: Right click the start button. Step 2: Select Device manager. Step 3: Get into Network adapters and right-click Intel(R) dual-band wireless AC. Step 4: Select Uninstall device. Step 5: You will get a confirmation dialogue. Click OK to accept. Your wi-fi drivers are now uninstalled. Step 6: Click the Update Driver button to install a fresh copy of them. Step 7: Let Windows automatically search for the best match in its online database. Click Close to end the operation. Step 8: Restart the device and check if it works now.

If you have a defective keyboard it will need servicing. Please fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

Please note that the Microsoft Office Mobile and Microsoft Office 365 are 2 different programs offered by Microsoft. While the Office Mobile is free, Office 365 is a free trial. Please contact Microsoft for further information on the differences between the 2 programs.

You may do so by going to Settings and selecting Time & language. Select Region & language and go to add a language, and then choose the language you want.

If you wish to enter the BIOS on your tablet, first, please be sure that the tablet has been turned off. Next, turn on the tablet. When you turn on the unit, once the screen has displayed the RCA loading screen (the black screen with RCA logo) simply press "Esc" on your keyboard. The tablet will then take you to the BIOS. To exit BIOS: Simply press "Esc" and confirm whether you wish to save any changes you have made or not. Please note that by changing the setting of the BIOS or the operating system of the tablet will void the manufacturer's warranty of the device

Every now and then your PC may need to restart to install the updates. To prevent those restarts from happening at the most inconvenient time, select the Start button. Select "Settings" Under "Update & security" click on "Windows Update", and then select "Advanced options". Under "Choose how updates are installed", use the drop-down menu to choose an option: "Schedule a restart" or "Automatically restart"

Simply select the Start button, select Settings. Under"Update and security" click on 'Window Update'.

There is already a one-year manufacturer's warranty on the tablet starting from the date of purchase. This warranty is automatic. Simply keep the receipt in case this warranty is needed. If the warranty is needed, simply contact us with the issue you are having with the tablet and we will be more than happy to assist you. To register your tablet, please click the link below. https://www.rca.com/us_en/tablets-25-us-en/register-your-product-807-us-en

Your tablet will need servicing. Please click the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

If your tablet has been infected with a virus or malware it will need service. Please click the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

If water or any type of liquid has damaged your tablet, it will require service. Please click on the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

There are many ways to play music from your tablet. The most common way is to open your file under Windows Media Player. Once the file is opened, the music will play.

TTo turn the Narrator feature On/Off, go to Settings. Under "Ease of Access", select Narrator. You may now turn the Narrator on or off

Although the tablet has only one speaker, the audio is compressed to play in stereo. When using stereo headphones the tablet does play in true stereo sound. It will also play in stereo when using the headphone port as an aux or line out.

To adjust the volume level, use the volume buttons on the back of the tablet. If connected to the keyboard, use the volume up and down buttons on it. You can also adjust the notifications sounds independently. Go to "settings", under "Systems", choose "Notification & Actions". You may turn on/off the notifications for different senders, alarms and reminders.

To print using WiFi, please be sure the tablet and the wireless printer is connected to the same WiFi network. Download the program provided by your wireless printer in order to print from the tablet. Once you have done so, your unit is ready to print wirelessly.

If there are any drivers that haven't been installed, please run Windows Update to install the appropriate drivers.

A few easy steps can correct this issue. First, press and hold onto the start button (or right-click if you are using a touch pad or a mouse). Next, please select the "device manager". Select "display adapter" and press and hold (or right-click) onto "Intel(R) HD Graphics". Select "Properties" and click "uninstall. Once you have done so, reboot the tablet. After the reboot, the display driver will automatically revert back to the previous version before the update. The display will go back to normal.

Go to Settings. Go to systems and Select Display. Slide the bar under "Change the size of text, apps, and other items" to the desired size.

Try to restart the tablet first. If your touch screen still has stopped working, please click on the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

Try to restart the tablet first. If your screen still has wavy lines, please click on the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

Try to restart the tablet first. If your screen is still all white, please click the link below to fill out a web form. https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

If you have a cracked or damaged screen it will require service. Please click the link below to fill out a web form.   https://www.rca.com/us_en/tablets-25-us-en/customer-support-526-us-en

To turn on auto rotate go to Action Center on the bottom right of the screen. Please be sure rotation lock is not selected.

Go to Action Center on the bottom right of the screen. Rotation lock is selected if it appears blue. To turn off rotation lock, please click it again.

Go to Settings. Look under "Systems", click on "Display". Adjust to desired brightness level and select Apply.

To protect your screen, you can use a universal screen protector, You can also look into a universal travel case when it's not in use.

Use a lightly dampened micro fiber cloth to clean the screen effectively.

Yes, using Bluetooth will drain the battery faster. When not using a Bluetooth device, it is best to switch the Bluetooth off so the tablet can conserve battery life.

Go to Settings. Under Device, select Bluetooth, make sure Bluetooth is ON. Click on the paired device. Select Forget Device.

To pair a Bluetooth device to the tablet, turn ON the Bluetooth on your tablet and the device you wish to pair. Scan for available devices on the tablet to pair with. Select the desired device, enter the prompted code to pair if requested.

To turn the Bluetooth On/Off on the tablet. Go to settings. Under Devices, select Bluetooth. Turn on Bluetooth.

Start by resetting your router. Make sure the WiFi option on the tablet is enabled. Select the correct network and entered the password correctly. The password is case sensitive. If the problem persists, you may need to contact your service provider

A poor Wifi connection can cause the tablet to freeze. It can also be affected by the apps or the firmware you are running. If the freezing continues reset your router and restart the tablet.

Using WiFi will drain the tablet's battery depending on how intensively the WiFi is used.

On your mobile device, turn on "tethering & portable hotspots". On your tablet Find the network and enter the password.

Go to Settings, under "Network and Internet", select Wifi, then slide the bar to ON. Select "Show available Networks". Choose your desired network and enter your password, then hit connect.

Go to Settings, under "Network and Internet", select "Show available Networks".

Go to settings, under "Network and Internet", select Wifi, then slide the bar to ON. Select "Show available Networks". Choose your network and enter your password. Then hit connect. To turn your wifi off, simply slide the bar to the Off position.

To restart your tablet simply push and hold the power button for 10 seconds, do not let go. The tablet will shut off, you will then need to power back on your tablet.

Here is the step by step process to do a hard reset to the tablet. Power off the tablet completely. Then power back on the tablet, while the tablet is powering back up hold down the FN/function button on your keyboard while repeatedly pushing the F9 button on the keyboard until you see "Please wait" appear. Release the FN/function button. wait a couple of moments then, select the "Troubleshoot" option then "Reset Your PC". You will then have two options, removing files or fully cleaning the drive (this will remove your personal files and apps from the tablet and restore all settings to their defaults). The RCA logo will then appear on the screen and "dots" circling. This process may take about 30min-1hr (depending on the amount of files/data/configuration/system setup) as the device is deleting, partitioning, and resetting to the factory settings. It is normal for the tablet to power off and on a few times during this process, please do not interrupt. Once the process is done, the device will go back to factory settings and you can then personalize your tablet.

To reset your password, copy this link into your browser: https://account.live.com/resetpassword.aspx to your browser. Choose the reason you need your password reset, then click Next. Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com. Enter the characters you see on the screen (this lets us know you’re not a robot), then click Next. If you have added security info to your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.

First, try the easiest thing: if you remember your password but it isn’t working, make sure that Caps Lock is turned off, and that your email address is spelled correctly, and then try again. If your password still not working, unfortunately, you will need to reset the tablet. Please follow the instruction below on how to factory reset the tablet. Here is the step by step process to do a hard reset to the tablet. Power off the tablet completely. Then power back on the tablet, while the tablet is powering back up hold down the FN/function button on your keyboard while repeatedly pushing the F9 button on the keyboard until you see "Please wait" appear. Release the FN/function button. wait a couple of moments then, select the "Troubleshoot" option then "Reset Your PC". You will then have two options, removing files or fully cleaning the drive (this will remove your personal files and apps from the tablet and restore all settings to their defaults). The RCA logo will then appear on the screen and "dots" circling. This process may take about 30min-1hr (depending on the amount of files/data/configuration/system setup) as the device is deleting, partitioning, and resetting to the factory settings. It is normal for the tablet to power off and on a few times during this process, please do not interrupt. Once the process is done, the device will go back to factory settings and you can then personalize your tablet.

Please go to File Explorer. To the left of File Explorer, select This PC. Once selected, locate and select The SD card under Devices and drive. Right click and copy the file you would like to transfer to internal storage. Select File Explorer again. Locate the area you would like to paste the file. Right click and paste the file at the desired location.

Select and copy the file you would like to transfer by right clicking and select Copy. To use an SD card with the tablet, please go to File Explorer. To the left of File Explorer, select This PC. Once selected, locate and select The SD card under Devices and drive. Right click and paste the file you copied earlier.

To use a USB flash drive with the tablet, please go to File Explorer. To the left of File Explorer, select This PC. Once selected, locate and select the USB thumb drive under Devices and drive. You may now transfer pictures/files/documents to the thumb drive.

Documents/pictures/music will automatically save to the internal device memory.

The maximum storage capacity for an SD card is 128 Gigabytes, Class 10 or higher SD card (Preferably Sandisk). Be sure to format your SD card

The status indicator light has 3 possibilities. OFF, this means the tablet's AC adapter is either not plugged in or not making the proper connection to charge. FLASHING means the AC adapter is plugged in and is in the charge mode. SOLID means the tablet has reached 100% charged. It is safe to leave the AC adapter plugged in after its fully charged.

To save battery life and extend the run time of your device, turn off WiFi and Bluetooth when not in use. You can also lower the brightness of the screen and close any applications that are currently not in use.

https://shop.rcaav.com/product-category/computing/accessories/power/

Yes, this will not harm the device or its battery.

Battery life is approximately 6 hours of run time.

Charging time will vary depending on remaining battery life. If you are charging from 0%, this should take approximately 5-6 hours. It is best to use the supplied AC adapter with the small round port. Only charge using USB as a backup alternative. You may not be able to turn on your tablet for at least 20 minutes if the battery was fully drained.

Be sure your tablet is charged for a minimum of 20 minutes. Then, push and hold the power button for 2-3 seconds and let go. It will begin to power on.